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Genesys GCP-GCX Certification is an important credential for professionals who want to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized by industry professionals and demonstrates a commitment to excellence in the field of customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam certification is also a valuable asset for professionals looking to advance their careers in the customer experience management field.
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Genesys GCP-GCX certification exam is a consolidated exam that covers all aspects of Genesys Cloud CX. GCP-GCX exam is ideal for professionals who want to demonstrate their comprehensive knowledge of Genesys Cloud CX and its capabilities. Genesys Cloud CX Certified Professional - Consolidated Exam certification is also valuable for organizations that want to ensure that their employees have the skills necessary to manage and maintain Genesys Cloud CX solutions.
Genesys GCP-GCX Certification Exam covers a wide range of topics, including Genesys Cloud CX architecture, deployment, and management, as well as advanced features such as routing, reporting, and integrations. GCP-GCX Exam is designed to test the candidate's ability to design and implement Genesys Cloud CX solutions that meet the needs of their organization or clients. Successful candidates will be able to demonstrate their ability to configure and customize Genesys Cloud CX to meet specific business requirements.
Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q28-Q33):
NEW QUESTION # 28
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
Answer: A,C,D
Explanation:
The following statements are true regarding the Genesys Cloud CX Edge appliance:
It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
It provides core telephony services such as call control, call recording, call quality monitoring, etc.
It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
The following statements are false regarding the Genesys Cloud CX Edge appliance:
It provides for the integration of Active Directory, SharePoint, and other third-party data.
It manages the Genesys Cloud CX platform services.
The Genesys Cloud CX Edge appliance is a device that connects your on-premises telephony infrastructure with Genesys Cloud CX cloud services. It acts as an intermediary between your local network and Genesys Cloud CX data centers. Reference: https://help.mypurecloud.com/articles/about-edge-devices/ https://help.mypurecloud.com/articles/edge-device-overview/
NEW QUESTION # 29
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
Answer: B
NEW QUESTION # 30
Which of the following best defines the performance view for Agents?
Answer: D
NEW QUESTION # 31
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
Answer: D
NEW QUESTION # 32
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
Answer: D
NEW QUESTION # 33
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